Introduction

At fotos by faj, each artwork is created with care and produced specifically for your order through our trusted professional printing partners. We want you to be delighted with your purchase and will always work with you to resolve any issues quickly and fairly.

Made-to-Order Products

All prints, wall art, and photographic products sold by fotos by faj are made to order and produced specifically for each customer once an order is placed.

Because our products are custom-made and not held in stock, they are generally exempt from the standard 14-day cancellation period that applies to many online purchases under UK consumer regulations.

As each artwork is individually produced from original photography by fotos by faj, every order is created especially for you once your purchase is confirmed.

Please review all product details, sizes, framing options, and delivery information carefully before placing your order.

Returns and Refunds

As all products are made to order, we do not normally accept returns or provide refunds for:

• Change of mind

• Accidental orders

• Incorrect size, format, or product selection chosen by the customer

• Orders placed with an incorrect delivery address provided by the customer

• Minor variations in colour, brightness, or appearance between on-screen displays and the finished printed product

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 14 days of delivery.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the damage, defect, or error

• Photographs of the packaging, where applicable

Once your claim has been reviewed, we may offer:

• A replacement product at no additional cost

• A full refund

• A partial refund where appropriate

Lost or Missing Orders

If your order has not arrived within a reasonable period after the expected delivery date, please contact us. We will liaise with our fulfilment and shipping partners to investigate and determine an appropriate resolution.

Order Cancellations

Cancellation requests can only be accommodated if production has not yet started.

As orders often enter production shortly after purchase, we cannot guarantee that a cancellation request can be processed once an order has been submitted.

If you wish to cancel an order, please contact us as soon as possible.

Refund Processing

Where a refund is approved, it will be issued using the original payment method used for the purchase.

Please allow sufficient time for your bank, card issuer, or payment provider to process the refund.

Contact Us

For refund, replacement, or order enquiries, please contact:

fotos by faj
Email: faj@fotosbyfaj.com
Website: www.fotosbyfaj.com

Please include your order number in all correspondence to help us assist you promptly.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. If a product is faulty, damaged, not as described, or does not meet legal standards, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.